Warranty
Section 1 - Basic Warranty Terms
Applicable Furniture: Tables & desks, cabinets, stools & chairs, sofas, furniture sets, shelves & racks, beds, and other furniture products sold on Homsee.com.
2-Year Limited Warranty: Covers materials, structural components, workmanship, and functional defects under normal use.
1-Year Warranty Exception: Covers fabrics, seat cushions, upholstery covers, and LED lighting components. These components may be replaced during the applicable warranty period, provided the original warranty documentation is available.
Notice: This warranty policy applies exclusively to orders placed directly on the official Homsee website (Homsee.com). Purchases made through third-party retailers, online marketplaces, or unauthorized resellers are not covered. This warranty applies only to the original purchaser.
Section 2 - Warranty Agreement and Restrictions
Homsee warrants that products purchased from Homsee.com will be free from defects in materials, workmanship, and function under Normal Use during the applicable warranty period from the original date of receipt.
"Normal Use" means use strictly in accordance with the product installation instructions, operation guidelines, and care recommendations.
If any covered product is determined by Homsee to have a defect under normal use, Homsee will, at its discretion, repair, replace the defective product or part, or provide an appropriate solution at Homsee’s cost.
The original purchaser’s sole and exclusive remedy under this warranty shall be limited to repair, replacement, or refund of defective products as described herein.
This warranty does not cover labor costs or other expenses related to the removal, installation, or reinstallation of defective, repaired, or replacement products.
In no event shall Homsee’s liability exceed the original purchase price of the product.
Limitations and Exceptions
This limited warranty does not cover any loss or damage caused by:
1. Misuse or Abnormal Use
Use of the product in ways that are inconsistent with the installation instructions, intended purpose, or recommended usage conditions.
2. Improper Handling
Damage caused by improper transportation, handling, accidents, or negligence after delivery.
3. Acts of God
Events beyond human control, including but not limited to floods, earthquakes, storms, or other natural disasters.
4. Improper Installation
Damage resulting from incorrect assembly, installation, or failure to follow provided installation instructions.
5. Improper Maintenance and Care
Damage caused by improper cleaning or maintenance is not covered.
Using abrasive cleaners, including powders, bleach, ammonia, alcohol, chlorine, steel wool, or wire brushes, may damage finishes and materials. Significant exposure to chemicals, harsh cleaning products, extreme environments, or outdoor conditions may void warranty coverage for affected finishes and materials.
6. Modification or Unauthorized Repair
This includes modifications, repairs, or the use of unauthorized parts, accessories, or attachments.
This warranty applies only when all components are original Homsee products. Substituting components from another manufacturer may void the warranty.
7. Normal Wear and Tear
Normal changes resulting from everyday use, including minor scratches, surface wear, finish fading, gloss reduction, staining, or natural aging of materials, are not considered manufacturing defects.
Disclaimer
This warranty is provided exclusively to the original purchaser who purchased from the official Homsee website.
The warranty is not transferable to subsequent owners, heirs, or other parties.
No statement, representation, or action by Homsee outside of this written warranty shall create any additional warranty obligations.
Implied Warranties
THE FOREGOING WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
HOMSEE SHALL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, BUSINESS INTERRUPTION, ADDITIONAL EXPENSES, LOSS OF REPUTATION, OR LOSS OF CUSTOMERS.
Warranty Claim Procedure
If you believe your product has a warranty issue, please contact the Homsee customer support team.
Please provide the following information to help us review your claim:
- A copy of your original order confirmation
- Product name, SKU, or item number and quantity of affected products
- A detailed description of the issue
- Clear photos or videos showing the problem
Contact Information
Email: customer@homsee.com
Customer Support Hours:
Monday - Friday: 10:00 AM - 6:00 PM EST
Saturday - Sunday: 10:00 AM - 2:00 PM EST