Refund policy
Returns & Exchanges
We want your shopping experience to be as enjoyable and smooth as possible, if you wish to return or exchange an item please contact us and one of our team members will advise you on how to manage this. Any return or exchange will be subject to our Cancellations, Returns and Refunds Policy. Returns due to undeliverable addresses or locations outside our shipping coverage will be fully refunded proactively.
Cancellations, Returns & Refunds Policy
Please choose carefully as we do not refund or exchange if you change your mind or make a wrong selection. If you insist to cancel an order or return an item, you need to pay for the relevant administrative fee according to the following circumstances:
1. In the case of a stocked product, which has not been dispatched yet, you will be refunded in full for the value of the product.
2. In the case of a ready-to-ship stocked product, we would try to cancel the shipment for you. However, if the item(s) was on the way to you, it cannot be cancelled but you could reject the delivery (please DO NOT open the package upon receipt) or keep it if you've changed your mind. If you reject it, please contact us so we can arrange the return shipment. The applicable return shipping fee will be deducted from your refund according to the amounts listed below:
a) Courier delivery: USD 80/CAD 80 per package for each shipment, total of USD160/CAD160 for one package for two freights
b) Truck Delivery: USD300/CAD300 for each item at one freight, total of USD600/CAD600 for one item two freights
3. In the case of a delivered item, you can only return it if the item is in its original package and condition. You can contact us to arrange the return shipment. Once the returned item arrives at our warehouse and passes inspection, we will issue a refund for the product price, less the applicable shipping charges listed below:
a) Courier delivery: USD 80/CAD 80 per package for each shipment, total of USD160/CAD160 for one package for two freights
b) Truck Delivery: USD300/CAD300 for each item at one freight, total of USD600/CAD600 for one item two freights
And the item(s) must be:
1. In its original, undamaged condition
2. Disassembled, if the item was originally delivered disassembled
3. In its original packaging.
4. If you've confirmed to return the item/cancel the order, you will have no further claim to the cancelled product.
Refund Timeline
Once the returned item arrives at our warehouse, we will inspect and process it within 24 hours. Once we receive and inspect your return, we’ll issue your refund within 3-7 business days to your original payment method.
Return address:
We have 2 warehouses that accept returns. Please contact HOMSEE for a specific return address.
No 1: 975 old norcross rd，Lawrenceville，GA，30046
No 2: 1500 s Hellman Ave, Ontario, CA，91761
Note: Do not return any item without prior authorization from Homsee. The applicable return warehouse and return instructions will be provided by our customer service team.
Returns:
It is the customers' responsibility to ensure that there is reasonable access to allow the goods to be delivered. If the goods are unable to be delivered due to access, the above fees will be charged in addition to the actual cost of delivery and collection of the product.
However, there are a few circumstances that the item cannot be returned:
(a) Personalized items
(b) Items you have already assembled
(c) Items marked 'Non-Returnable' on the sale page
(d) Open Box Items
If your item is damaged or defective, no worries, the above practices do not apply. In this case, we'll take care of it and work with you to find the best solution.
Damages
If an item is returned due to damage or a manufacturing defect reported within 30 days of delivery, we will cover the return shipping costs.
Please contact us at customer@homsee.com with the following details:
1. Photos of the package, in whole, and damage area (if applicable)
2. Photos of the item(s), in whole, and the damage/defect area
3. Photos of the labels on the package (item label & tracking label)
4. Description of the problem
30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
Pre-order
Pre-order items are products that are not currently in stock but are available for advance purchase. By placing a preorder, you agree to the following terms:
1.Payment: Full payment is required at the time of placing the preorder. Your payment secures your order and reserves the item for you.
2.Estimated Shipping Date: Preorder items have an estimated shipping date listed on the product page. Please note that this date is an estimate and may be subject to change due to manufacturing or supply chain delays. We will notify you of any significant changes to the expected shipping date.
3.Preorder Cancellation: You may cancel a preorder and receive a full refund under the following conditions:
a)Cancellation requested before the estimated shipping date: Full refund, no fees.
b)Cancellation requested after the item has shipped: Standard return policy applies (see Cancellations, Returns & Refunds Policy above).
4.Shipping Delays: If the estimated shipping date is delayed by more than 5 days from the original estimate, you may cancel your preorder for a full refund with no administrative fee, regardless of how close the new shipping date is.
5.Product Changes: In rare cases, minor product specifications (such as color shades, materials, or dimensions) may vary slightly from the original listing due to manufacturing adjustments. If there are significant changes, we will notify you and offer the option to cancel for a full refund.
6.Preorder Confirmation: After placing a preorder, you will receive a confirmation email with your order details and estimated shipping date. A second notification will be sent when your item ships.
Combining Orders: Preorder items cannot be combined with in-stock items for shipping. If you order both preorder and in-stock items, they will be shipped separately.
Samples:
Photos of the package, in whole
Photos of the labels on the package (item label & tracking label)
We'll work to get it resolved as quickly as possible. If we are unable to repair the item, we will arrange a refund or exchange. The refund will go back to the same card you used to place the order with us, and will be paid via a returned transaction. We'll process the refund within 24 hours and issue the refund to you. Most banks will process the refund within 3-7 business days.