Help Center

Measure your room, doorway, hallway, stairwell, elevator, and final placement area. Compare those measurements with the product dimensions and package details before ordering large furniture.

Product dimensions, materials, weight, care instructions, and key specifications are listed in the Product Details or Specifications section on each product page.

The actual color may differ slightly from the photos because of lighting, screen settings, material texture, and production variations. Review all available images of your chosen finish before ordering. If matching existing furniture is important, contact us with the product link and your color questions.

No. A wood-tone color name describes appearance and does not, by itself, establish the wood species or construction. For example, the Orbis TV console’s Natural Oak listing specifies plywood and MDF. Check the material composition for the exact item and finish instead of treating the color name as a material specification.

A textured finish may have a noticeable grain feel rather than a completely smooth surface. The Orbis page describes its Textured Natural Wood option as having tactile grain detailing. Read the finish description for your selected item and ask us about the surface if texture is important to your choice.

Yes. You can browse by room, style, or collection, or contact our support team with your room size, preferred style, and the product you are considering.

You should receive an order confirmation email after completing checkout. If you cannot find it, check your spam or junk folder. If it is still missing, email customer@homsee.com with the email address used at checkout and any order reference you received so we can check your order status.

Preorder items are not in stock yet but can be bought in advance. Full payment is taken when you place the preorder, and the estimated shipping date is shown on the product page. You will receive a preorder confirmation email and a second email when the item ships. Preorder and in-stock items ship separately, even in the same order. If product specifications change significantly, we will notify you and offer a full refund. See the preorder terms in our Returns & Refunds Policy.

Contact us as soon as possible. We can only help modify product, color, quantity, or address details before the order has been processed or dispatched.

If your order has not been dispatched, we will cancel it and refund you in full. Once it is in transit it can no longer be cancelled, but you can refuse the delivery (please do not open the package) or keep the item. A refused delivery is handled as a return, and the shipping fees for both freights are deducted from your refund: USD 80 per package each way for courier delivery (USD 160 in total) or USD 300 per item each way for truck delivery (USD 600 in total). Contact us as soon as possible so we can help. Details are in our Returns & Refunds Policy.

Yes. If you cancel before the estimated shipping date, you receive a full refund with no fees. If the estimated shipping date is delayed by more than 5 days from the original estimate, you can also cancel for a full refund with no administrative fee. Once a preorder item has shipped, the standard return policy applies. Contact us with your order number to cancel.

We accept Visa, Mastercard, American Express, Discover, Diners Club and JCB, plus other secure checkout options. You can also pay over time with Klarna, Afterpay or Affirm on eligible orders. See our Payment Options page for details.

Yes, on eligible orders. Klarna and Afterpay typically split a purchase into 4 interest-free payments when paid on time. Affirm may offer longer monthly plans, which can include interest depending on your eligibility. The plans available depend on your order total and the provider's approval, and the full terms are shown at checkout before you confirm. If you return an item, we refund the payment provider, which then updates or refunds your installments.

Applicable sales tax is calculated and shown at checkout before you place your order. If you pay in installments, the tax is included in the total that is split into payments.

Enter your discount code at checkout before payment. Discounts cannot always be applied after an order has been placed.

Yes, a 30-Day Online Price Match. If you buy directly from Homsee.com and find the identical Homsee product at a lower price on Homsee.com or in an official Homsee store on another online platform within 30 days of purchase, we will refund the difference. The item must be identical (same brand, size, color, quantity and model number) and in stock on our website when you make the request. Lower prices from other sellers are not eligible. Contact us with your order number and a link to the lower price.

Yes. Optional shipping protection can be added at checkout for extra peace of mind. It helps cover eligible issues such as loss or damage in transit.

Orders are processed within 48 hours (2 business days) after payment is confirmed. Transit then takes 1 to 7 business days, depending on your location. Oversized furniture and goods containing lithium batteries need special handling and may take an extra 3 to 5 business days. Business days exclude weekends and holidays. The estimated delivery window for your address is shown on each product page. If your order is delayed by more than 5 business days beyond the estimate, we will email you an update. See our Shipping Policy.

Yes. All eligible orders within our service area (the 48 contiguous United States and Washington, D.C.) qualify for free contactless Front Door Delivery. Some remote zones inside our service area may have a regional surcharge, which is always shown at checkout before payment, with no hidden fees afterward. Free delivery applies only if you accept and keep your order: if you refuse delivery, cancel an order already in transit or return an item, shipping and processing fees (also called a restocking fee) apply, as set out in our Returns & Refunds Policy.

Expedited shipping is not currently available under Homsee’s shipping policy. Before ordering for a specific occasion, review the product’s estimated shipping window and contact us about your item and destination. Processing, transit, and any additional handling for oversized products still apply; an estimated window does not guarantee a specific arrival date.

We deliver to the 48 contiguous United States and Washington, D.C., subject to carrier coverage. We do not ship to Alaska, Hawaii, Puerto Rico, PO boxes, APO/FPO/DPO military addresses or freight forwarders, and we do not ship outside the United States. Please check your full delivery address before paying.

Our standard service is contactless Front Door Delivery: items are brought to the front door of your house or apartment on the scheduled date. You will be notified about 30 minutes before the delivery team arrives, no signature is needed, and the team takes photos at your door as proof of delivery. For multi-unit buildings we deliver to your unit door when building access is allowed; otherwise items are left at the nearest safe accessible location. Large furniture shipped by truck is scheduled with you by phone by our local logistics team once your order is processed.

Some apartment buildings, gated communities and commercial properties require a Certificate of Insurance (COI) before allowing delivery vehicles onsite. Please check with your property manager before ordering, and measure elevators, hallways and doorways to make sure the furniture fits. If building access is denied on delivery day and the shipment cannot be completed, it counts as a refused delivery and the related fees apply.

Use Track My Order, found under SUPPORT in the website footer on desktop or in the navigation menu on mobile. Enter your tracking number and select Track Order to see the delivery status. One tracking number covers one package, and your order may arrive in several packages, so check each one. Package labels may use simplified product names.

Refusing a delivery, including when building access is denied, is treated as a voluntary return. Free delivery no longer applies, and shipping and processing fees for both freights are deducted from your refund: USD 80 per package each way for courier delivery (USD 160 in total) or USD 300 per item each way for truck delivery (USD 600 in total). Please contact us before refusing a delivery.

Inspect every carton for visible damage and make sure the items match your order before the driver leaves. Write any carton or product damage clearly on the proof of delivery (POD) and take photos and videos; damage not noted on the POD before the driver departs can prevent a damage claim from being approved. Keep all original cartons and packaging until you are sure you are satisfied, as they are required for any return.

Most furniture requires some assembly, and requirements vary by product. Check the product page for assembly details, manuals, included hardware and the estimated assembly time for your item, rather than assuming every piece takes the same time. For example, the Arched Display Cabinet lists about 90 minutes. Actual setup time depends on experience and preparation.

For larger or heavier pieces, we recommend two adults for safer lifting, alignment, and installation.

Many product pages include installation manuals or assembly instructions. If you cannot find the manual, contact us with your order number and product name.

Check the Additional Tools Required field and the assembly manual for your exact product. Some listings, including the Arched Display Cabinet, specify a pencil, hammer, and screwdriver. Prepare only the tools and hardware indicated in the instructions; do not assume the same tools are supplied with, or suitable for, every model.

Many cabinets, dressers, wardrobes and tall storage pieces include anti-tip hardware. Install every included restraint as instructed and secure the furniture to the wall before using it or loading the shelves and drawers. Follow the manual for your exact model, and contact support if a restraint is missing or unclear.

You can request a return within 30 days of receiving your item. Please contact us first; do not send anything back without authorization. The item must be unused, in its original undamaged condition and original packaging, and disassembled if it was delivered disassembled. Once the return reaches our warehouse and passes inspection, we refund the product price less the shipping fees for both freights: USD 80 per package each way for courier delivery (USD 160 in total) or USD 300 per item each way for truck delivery (USD 600 in total). Orders cancelled before dispatch are refunded in full. Damaged or defective items are handled separately at no cost to you. See our Returns & Refunds Policy.

The standard return policy excludes already assembled items, personalized products, open-box items, and products marked Non-Returnable. Damaged or defective items are addressed separately, so explain any defect when contacting support. Ask for authorization before shipping anything back and review the conditions for your particular order rather than assuming every product is returnable.

Yes. Complete original packaging is required for any approved return or exchange, and return requests without original packaging will be rejected. Keep all cartons and packaging until you are sure you are happy with your purchase.

Contact us at customer@homsee.com within 30 days of delivery. Include photos of the whole package and the damaged area, photos of the item and the damage or defect, photos of the package labels (item label and tracking label), and a short description. For damage or manufacturing defects reported within 30 days, we cover the return shipping and will repair, replace or refund the item. Note any visible damage on the proof of delivery when the item arrives.

Not necessarily. Homsee’s shipping policy explains that package labels may use simplified names that differ from the website’s product title. Compare the item details and labels with your order, and contact support with photos if you are unsure. A shortened label alone is not enough to confirm that the shipment is incorrect.

We inspect and process returned items within 24 hours of their arrival at our warehouse, then issue the refund to your original payment method. Most banks take 3 to 7 business days to show the refund. For Klarna, Afterpay or Affirm purchases, we refund the provider, which updates your installments; timing depends on the provider.

No. Contact Homsee for return authorization and the specific warehouse assigned to your return before arranging shipment. The return policy lists more than one warehouse and says customer service will provide the applicable address and instructions. Do not choose an address yourself or send the item back without prior authorization.

Furniture bought on Homsee.com has a 2-year limited warranty covering materials, structural components, workmanship and functional defects under normal use. Fabrics, seat cushions, upholstery covers and LED lighting components have a 1-year warranty. Coverage starts from the original date of receipt and applies to the original purchaser. If a covered defect is confirmed, Homsee will repair or replace the product or part, or provide another appropriate solution, at its discretion. Labor for removal or reinstallation is not covered. See our Warranty Policy.

No. The warranty published on Homsee.com applies to the original purchaser of products bought directly from Homsee.com. It excludes purchases through third-party retailers, online marketplaces, and unauthorized resellers. If you bought elsewhere, check the warranty and support terms associated with that purchase rather than assuming the website’s coverage automatically applies.

The warranty does not cover damage caused by misuse or abnormal use; improper handling, transport or accidents after delivery; natural disasters; incorrect assembly or installation; improper cleaning or maintenance (for example abrasive cleaners, bleach, ammonia, alcohol or steel wool); modifications, unauthorized repairs or non-Homsee parts; or normal wear and tear such as minor scratches, fading or natural aging of materials.

Email customer@homsee.com with your order number, the product name, clear photos or videos of the issue and a short description. Keep your order confirmation, as the original purchase record is needed for warranty service.

Wipe surfaces with a soft dry or slightly damp cloth. Avoid harsh chemicals, abrasive cleaners, and excessive moisture.

Use gentle cleaning methods suitable for each material. Avoid heavy impact on glass, keep metal dry, and spot-clean fabric according to the product care guidance.

Do not overload drawers or shelves. Open doors and drawers gently, keep hardware aligned, and follow the listed weight limits when available.

We recommend using coasters, mats, and protective pads to prevent heat marks, water stains, scratches, or surface damage.

Call us at +1 (303) 459-4511, use live chat, or email customer@homsee.com. Phone and live chat are available during business hours; outside those hours, send a message through the form on our Contact page and we will reply as soon as possible. Call for urgent order or delivery questions, and email for issues that need photos, videos or detailed documentation.

Our support team is available Monday to Friday, 9:00 AM to 6:00 PM Eastern Time, by phone and live chat. Outside these hours, send a message through the contact form or by email and we will get back to you as soon as possible.

Include your order number, product name, a description of the issue and your delivery address, plus photos or videos if the issue involves damage, missing parts or defects. On the contact form, choose the closest reason (General Inquiry, Order Status, Returns & Exchanges, Product Question or Other) so your request reaches the right team.