Shipping policy

Your order means a lot to us. We are dedicated to providing fast, safe, and reliable delivery services for all Homsee products.

Free Delivery Notice

We provide FREE contactless Front Door Delivery for all eligible orders shipped within our service zones.

Important: Free delivery applies only if you accept and keep your order. If you refuse delivery, cancel an order already in transit, or submit a voluntary customer return, shipping & processing fees (also referred to as Restocking Fee) will be charged. Refer to our Returns & Exchanges Policy for the full fee schedule.

If you live in a condo, apartment, high-rise building or community with special access limits, please verify whether product dimensions fit elevators and doorways. Some property management companies require a Certificate of Insurance (COI) for delivery access. Please confirm these requirements before placing your order. See the Unique Deliveries section below.

Front Door Delivery (Default Service)

Front Door Delivery is our standard zero-contact delivery option:

· Goods will be delivered to the front door of your house or apartment on the scheduled delivery date.

· You will receive a notification roughly 30 minutes before the logistics team arrives.

· No physical signature required. Our delivery team will take photos at your doorstep as Proof of Delivery.

· For multi-unit apartment buildings: We deliver to your unit front door when building access is permitted. If non-resident entry is restricted, goods will be delivered to the nearest safe accessible location.

Small items delivered via courier also qualify for free delivery, subject to the free delivery rule above.

Delivery Timelines

Order Processing Time: 48 hours (2 business days) 

Processing starts once payment is confirmed. 

Shipping Transit Time: 1–7 business days, depending on destination.

Note: Oversized furniture and goods containing lithium batteries require special logistics handling, and delivery may take an additional 3–5 business days.

Pre-order Products: Estimated shipping dates are clearly marked on each product page. All pre-order shipment rules follow the Pre-order clause in our Returns & Exchanges Policy.

Handling Delays

We aim to meet all estimated delivery timelines. Delays may occur due to factors outside our control, including peak shopping seasons, carrier backlogs, and logistics clearance issues.

· If your order is delayed more than 5 business days beyond the original estimated timeframe, we will send an update notification by email.

· Full refunds can be processed for orders cancelled before dispatch. Once goods are in transit, cancellation cannot be processed, and our standard return policy including Restocking Fee will apply.

Force Majeure

Homsee is not responsible for delivery delays caused by extreme weather, natural disasters, labor strikes, or official customs inspections. We will actively coordinate with carriers to accelerate shipments where possible.

Unique Deliveries

Many high-rise apartments, gated communities and commercial properties enforce special delivery rules:

1. Certain property management offices require a Certificate of Insurance (COI) before allowing delivery vehicles onsite. It is the customer’s responsibility to confirm this rule before ordering.

2. Please measure elevators, hallways and entry doors to confirm furniture can be moved indoors. Homsee will not be liable for failed delivery if items cannot fit into your residence.

3. If building access is denied on delivery day and shipment cannot be completed, this counts as voluntary delivery refusal, and relevant Restocking Fee will be charged.

Packaging Reminder

Please keep all original cartons and packaging intact until you confirm your Homsee product meets your satisfaction. Complete original packaging is mandatory for any approved return or exchange. Return requests will be rejected without original packaging.

Service Zones & Shipping Charges

United States Service Area

We ship to the 48 contiguous United States and Washington, D.C. 

We do NOT ship to: 

PO Boxes, APO / FPO / DPO military addresses, freight forwarders, Puerto Rico, Alaska, Hawaii, and other remote regions outside carrier service coverage.

All eligible orders within the above US service area qualify for standard free Front Door Delivery. 

For remote zones inside our service range, extra regional surcharges may apply. Any additional fees will be clearly displayed at checkout before payment.

No hidden shipping charges will be added after you complete your order. All final delivery costs are visible on the checkout page.

Estimated Delivery Windows

Exact delivery dates cannot be guaranteed. All delivery windows are estimates calculated based on inventory and carrier routes. Real-time estimated delivery timelines are displayed on each product page. 

For large furniture shipped via truck delivery, our local logistics team will contact you directly to schedule a delivery appointment once your order finishes processing. 

Expedited shipping service is not available for any orders.

To Track Your Order

Proof of Delivery (POD)

Proof of Delivery confirms goods arrive in intact condition. We strongly recommend full inspection before acknowledging delivery. 

Confirm:

· The shipment belongs to you

· Your complete order has been delivered

· All goods arrive undamaged

Any damage not noted on the POD form before the delivery driver departs will prevent Homsee from approving post-delivery damage claims.

POD Inspection Checklist

· Inspect all cartons for visible exterior damage.

· Confirm delivered items match your order and POD document.

· If you purchased White Glove Service: Wait until all items are fully unpacked and inspected before signing the POD.

· Clearly record any carton or product damage directly on the POD. Take supporting photos and videos.

· Document any property damage caused during delivery on the POD with photo and video evidence.

After recording all issues, you may request the driver’s signature or initials next to your damage notes on the POD. 

Do not discard original cartons until all damage issues are fully resolved.